This a full-time, hourly position, working Monday through Friday from 8:00 am to 5:00 pm.

The Administrative Coordinator is responsible for providing administrative support to the Executive and Management staff to ensure efficient operation of the office and reports to, and works closely with, the Vice President, Outpatient Services.

Knowledge, Skills and Abilities

• Associates Degree in business administration or related field and five years’ work experience in office administration or customer service preferred; or any combination of training, education and experience which would provide the required knowledge, abilities and skills to successfully perform in this role.
• Maintains and executes confidential information.
• Understanding of HIPAA and Medicaid Fraud, Waste and Abuse processes, preferred.
• Proficiency in Microsoft Office Suite, preferred.
• Excellent written and oral communication skills, preferred.
• Excellent interpersonal skills, preferred.
• Ability to work both individually and as part of a team in a fast paced, professional environment.
• Open to direction and collaborative work style and commitment to get the job done.
• Ability to maintain sensitivity to our target population’s cultural and socioeconomic characteristics.

Job Duties and Responsibilities

• Receive and process client referrals from various resources, including our website.
• Answer the phone, greet callers, screen, transfer, and manage general incoming calls.
• In the case of a client referral call, coordinate and gather information including verifying insurance eligibility, obtain authorizations, and update the Electronic Medical Records (EMR).
• Export EMR reports to management including weekly referral numbers, referents, locations and average wait time for each region.
• Enter and update client information into the Lauris system.
• Send out applicable weekly and monthly reports, to include admission reports, discharge summaries, and monthly clinical updates.
• Prepare Medical Records, check for appropriate Release(s) of information, guard Protected Health Information (PHI), and send out requests for medical records in a timely manner.
• Act as Records Custodian by distributing client information per HIPAA guidelines, to include Bios, In-Depth, MTP and TPR documentation.
• Complete monthly insurance verifications and notify therapists and supervisors of the changes on the first of every month. Update the changes in the client’s file.
• Maintain insurances and authorizations.
• Submit Therapeutic Behavioral Onsite Services (TBOS) authorizations when required by the insurance provider.
• Act as a liaison between Case Managers, Clinicians and office staff.
• Work closely with the Compliance Team to meet quality assurance and compliance goals, including but not limited to, statistical outcome measures, performance and quality improvement projects, peer reviews, and audits.
• Maintain daily billing and monthly billing reports.
• Assist in assignment of client cases to therapists, as needed.
• Develop and maintain weekly management team data client services reports.
• Participate in meetings.
• Manage office supply inventory.
• Perform all other job duties and responsibilities, as assigned.

Employment Requirements

• Valid driver license with a clean driving record, required.
• Minimum of a high school diploma or GED equivalent, required.
• Ability to read, write and speak proficiently in English (required) and Spanish (desired).

EQUAL EMPLOYMENT OPPORTUNITY

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.